Shipping & Returns
What is your order processing time?
Our order processing time is currently 3-5 business days.
Where do you ship from?
Orders from Canada will ship from our headquarters near Toronto, Ontario.
Orders from the United States will ship from our warehouse in Niagara Falls, New York.
We are proud to offer fast, cost-effective, and duty-free shipping options for our customers across North America!
Do you offer free shipping?
Yes! We offer FREE standard shipping to Canada and the US on all orders over $50.
Canadian orders over $150 will receive a complimentary upgrade to Priority mail with tracking. Orders shipping to the United States will always include tracking.
What shipping method do you provide in Canada?
Standard shipping in Canada is via untracked lettermail and takes up to 5-10 business days once your order is processed.
Please note that no tracking number will be included with standard lettermail shipping and we do not assume responsibility of the package should it become delayed or lost in transit. Priority tracked shipping via Canada Post can be upgraded at checkout and is also free for orders over $150.
What shipping method do you provide in the United States?
Standard shipping in the United States is by USPS First Class mail and typically takes between 3-8 business days once your order is processed. You will receive a tracking number once your order ships.
What is the return or exchange policy?
Due to the nature of our product, we unfortunately do not offer returns or exchanges for any reason other than a damaged or defective print. If you think you’ve received a defective banner, please take a clear photo and email us at firstname.lastname@example.org.