Take a look at our frequently asked questions below. If you still need help, please contact us.
General
What are the fabric banners made of?
Our banners are printed on a 100% polyester fabric that is water resistant and machine washable. We only use non-toxic ink.
Which fabric banner size should I order?
We currently offer two banner sizes:
Original size 36x26”: perfect for a statement decor piece, holiday decorating, parties, or as a fun photo backdrop.
Small size 17x13”: ideal for small spaces or nooks, above bookshelves, or for framing.
How do I hang my fabric banner?
Cherrypick banners are lightweight and easy to hang without damaging walls! Each banner comes with damage-free wall putty that can be applied to the top corners of the banner. Press the banner firmly into the wall and voila!
Your banner will arrive folded and compact so it will naturally have creases and wrinkles that can be easily removed. Before you hang your banner, we recommend using an iron or steamer to smooth out any kinks.
Can I wash my fabric banner?
Yes! If for whatever reason you need to clean your Cherrypick banner, machine wash on cold with similar colors using a gentle cycle. Tumble dry on low or hang to dry. Do not bleach.
What are the canvas signs made of?
Our canvas decor products are made of premium 100% cotton canvas in a beautiful, off-white natural canvas colour. Our canvas products are hand sewn and screen printed by hand with non-toxic ink.
Canvas hang signs are strung on a durable cotton twine and hung using a wood dowel. Canvas pennant flags include two silver grommet holes.
How do I care for my canvas signs?
Canvas hang signs and banners may arrive folded and compact so it will naturally have creases and wrinkles that can be easily removed. Steam or iron gently, print side down to remove wrinkles. Spot clean only.
How often do you drop new designs?
We drop new designs roughly once a month. The best way to stay on top of new releases is to join our mailing list and follow us on Instagram @cherrypick.
What currency are your prices in?
Orders are processed in either CAD or USD, depending on where you live. This can be changed in the bottom left corner of our website, but our site default is in Canadian dollars.
Magic Playwall
How do I install the Magic Playwall decal?
Here's how you can install your Magic Playwall decal in four easy steps!
Step 1: PREP
Do a quick wipe-down of the wall surface with a dry cloth to make sure the wall is clean, dry, and smooth. Highly recommended: take the decal out of the tube and lay flat with heavy objects on it overnight.
Step 2: PEEL
Carefully peel the plastic film from the bottom corner of the decal. Align and place the decal on the desired surface and slowly peel away the rest of the backing while smoothing the decal at the same time.
Step 3: PRESS
Press and apply pressure on the decal to secure and activate the adhesive. Pro tip: use a hard, flat item (like a hardcover book) to smoothen out the decal and remove any air bubbles.
Step 4: PLAY
It’s time to create and play with your new Magic Playwall! Welcome to your ultimate creative station. Now grab a coffee and sit back while your kids unleash boundless creativity – enjoy the show!
What can I use to draw on the Magic Playwall decal?
We recommend using our Dustless Chalk Crayons on the Magic Playwall! You can also use whiteboard/dry-erase markers and water-based washable markers, paints, and crayons.
What type of magnets work on the Magic Playwall decal?
Kids love that the Magic Playwall is magnetic! The decal is compatible and works best with lighweight magnets. Please note that the decal does not have the magnetic strength of a fridge so not all heavy or bulky magnets stick. Use lighter magnets for the best results!
How do I clean the Magic Playwall decal?
To clean your decal, gently wipe with a damp cloth or baby wipes for everyday cleaning. For more persistent marks, a Magic Eraser or dry-erase cleaner will do the trick!
Is my wall compatible with the Magic Playwall decal?
The Magic Playwall decal is designed for indoor use and performs best on clean, smooth surfaces such as painted walls, glass walls, and doors.
We cannot guarantee the Magic Playwall decal will stick to all surfaces. Certain paint finishes (eg. stain-resistant or air purifying paints) create a barrier between the wall and the decal which can cause the decal to detatch.
How do I remove the Magic Playwall decal?
Please note that the decal is not designed to be removed and reapplied as this may weaken the adhesive. Think of it as a “permanent” piece of wall decor (like when you apply wallpaper) – but one that will evolve with your child!
If you do need to remove it, start from the bottom corner and gently peel away from the wall. If there is any adhesive left on the wall, this should wipe off using a warm damp cloth.
To ensure the decal stays on the wall securely and is safe from curious little hands prone to peeling edges, it is designed with an extra strong adhesive backing to ensure secure attachment. As such, the adhesive might not be suitable for delicate surfaces or finishes and could potentially cause damage upon removal.
We put a lot of heart and care into crafting top-quality products, but please understand that while we strive for perfection, Cherrypick cannot be held responsible for any wall damage that may occur during the application or removal process.
Shipping & Returns
What is your order processing time?
Our order processing time is currently 3-5 business days.
Where do you ship from?
Orders from Canada will ship from our headquarters near Toronto, Ontario.
Orders from the United States will ship from our warehouse in Niagara Falls, New York.
We are proud to offer fast, cost-effective, and duty-free shipping options for our customers across North America!
Do you offer free shipping?
Yes! We offer FREE standard shipping to Canada and the US on all orders over $90 USD/$125 CAD.
Canadian orders over $125 will receive a complimentary upgrade to Priority mail with tracking. Orders shipping to the United States will always include tracking.
What shipping method do you provide in Canada?
Standard shipping in Canada is via untracked lettermail and can take up to 5-10 business days once your order is processed.
Please note that no tracking number will be included with standard lettermail shipping and we do not assume responsibility of the package should it become delayed or lost in transit. Priority tracked shipping via Canada Post can be upgraded at checkout and is also free for orders over $125.
What shipping method do you provide in the United States?
Standard shipping in the United States is by USPS First Class mail and typically takes between 3-8 business days once your order is processed. You will receive a tracking number once your order ships.
What is the return or exchange policy?
Due to the nature of our product, we unfortunately do not offer returns or exchanges for any reason other than a damaged or defective print. If you think you’ve received a defective item, please take a clear photo and email us at hello@shopcherrypick.com.
Partnerships & Collaborations
I'm a content creator. How can I work with you?
We love to collaborate with like-minded creators. If you're interested in becoming a brand ambassador, please fill out an application and we will be in touch if there's a mutual fit!
I'm a brand. How can we work together?
We love collaborating with brands with similar vibes and values. If you have an idea, shoot us an email at hello@shopcherrypick.com.
Wholesale
How can I carry your products in my retail store?
For more information on becoming a Cherrypick retailer, please see more info here and contact wholesale@shopcherrypick.com.